Financial Service Representative (Consumer Loans)
Company: Prospera Credit Union
Location: Oshkosh
Posted on: May 21, 2023
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Job Description:
Join us at Prospera Credit Union and become part of a team that
is passionately committed to providing personal, tailored financial
guidance to each of our members.At Prospera Credit Union, people
aren't just numbers or transactions and you won't be treated that
way either.For our Financial Service Representatives (FSR),
collaboration is the name and education is the game! If you possess
a love of conversation and have a curious nature - this role is for
you! The FSR is one of our most critical member experience
touchpoints; they are the face of the organization and offer
guidance in many aspects of financial services such as budgeting,
banking, and loans.FSRs provide superior service and an awesome
experience to all members, offering a full range of products and
services through meaningful conversations. FSRs strives to help
members improve their financial situation by working with them to
assess their financial needs, open additional deposit and savings
accounts and discussing Prospera Credit Union's suite of loan
products. In this role you will also open memberships and specialty
accounts, HSA's and IRA's and complete credit card applications
with the member.Our FSR's main responsibilities revolve around
lending, include assisting members with their consumer and real
estate (Home Equity, HELOC) lending needs, analyzing loan requests,
and making credit decisions based on lending policy. They also
share their knowledge and help mentor Associate Financial Service
Reps and others that are learning and building their lending
expertise.As a member of our dynamic team you will be responsible
for:Providing personalized, customized guidance to members
regarding their financial and personal needs and goals, including
opening and closing accounts.Building and enhancing trusted
relationships with our current members as well as new
membersProviding remarkable service and promoting member
satisfactionGenerating and supporting business and branch
developmentDeveloping an in-depth knowledge of lending products and
servicesPractice a needs-based sales approach to promote growth of
new and existing member account relationships.Educating members on
loan programs and offerings, evaluate needs and recommend loan
optionsRefer members to other lines of business and/or other
partners within our organization when applicableExplain and
recommend credit card options to membersProvide informed, prompt
and accurate service and support to all members and team members by
accurately processing, decisioning and relaying loan decisions to
membersEnsure all documentation is completed with detailed
precision and accuracyFollow-up with members that you have spoken
to previously, asking for referrals as appropriateMeet or exceed
assigned loan volume and goals on a monthly/quarterly/annual
basisServe as back-up to Branch Manager for various activities such
as account openings, member service and maintenanceParticipate in
regular coaching sessions with Branch Manager to review goals and
determine coaching or tactics to be implemented for goal
attainment.What could make you a great candidate for this
opportunity?One to two years of similar or related experiencePrior
loan officer experience is helpful but not requiredTwo years
successful consumer services sales/relationship building experience
- preferredProven customer service and sales-related
experienceExperience in financial services is a plusBilingual
(Spanish/English or Hmong/English) preferredEffective communication
and follow up skillsDesire to achieve and reach for goalsAbility to
work individually as well as contribute positively to the team
environmentHigh school diploma or GEDA significant level of
diplomacy and trust Don't meet all the desired qualifications? We
are dedicated to building a diverse, inclusive and authentic
workplace so if you're excited about this role but your past
experience doesn't align perfectly with our job description, we
encourage you to apply anyway. You may be just the right candidate
for this or other roles. If you are looking for a great opportunity
to join a growing team, let's talk!We offer competitive
compensation, incentive opportunity, an excellent benefits package
and a fun, family-oriented culture.Prospera Credit Union is a
local, member-owned financial institution in the Fox Valley area.
We offer competitive compensation, an excellent benefits package
and the opportunity to work in a fun, friendly, team-oriented
atmosphere.Life is short. Work somewhere awesome! Prospera Credit
Union is an Equal Opportunity and Affirmative Action Employer.
Keywords: Prospera Credit Union, Oshkosh , Financial Service Representative (Consumer Loans), Accounting, Auditing , Oshkosh, Wisconsin
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