Customer & Purchasing Associate
Company: Appleton Trophy & Engraving Inc
Location: Appleton
Posted on: February 18, 2026
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Job Description:
Job Description Job Description We are seeking a dependable and
detail-oriented Customer & Purchasing Associate to join our small
engraving business. The ideal candidate will be responsible for
assisting customers, managing orders and supplies, preparing bids,
and ensuring high-quality finished products. This role requires
excellent computer skills, attention to detail, and a positive,
customer-first attitude. Previous customer experience is helpful
but not required — we will provide on-the-job training.
Compensation: $17 - $20 hourly Responsibilities: Keep customer
satisfaction levels high by providing accurate information,
resolving issues, and mitigating complaints Keep track of customer
accounts and make updates with new account information as necessary
Greet and assist customers with product selection and
personalization options Handle incoming orders, primarily through
phone calls and emails Process customer orders and input accurate
data into the system Inspect and perform quality checks on all
finished products to ensure accuracy and workmanship Answer phone
calls, respond to emails, and assist with order pickups Monitor
inventory and assist with purchasing supplies and materials as
needed Prepare bids and quotes for customer-provided drawings and
custom engraving jobs Qualifications: Strong knowledge of customer
interface and interaction Excellent active listening,
interpersonal, and communication skills High school diploma, G.E.D.
or equivalent Requirements: Comfortable using computers, software,
and office equipment Strong customer service and communication
skills Detail-oriented and able to follow precise instructions
Strong focus on quality control and attention to fine details Basic
understanding of inventory and supply ordering is a plus Ability to
review and quote from customer drawings or artwork is a plus
Dependable and punctual About Company Appleton Trophy & Engraving
is located in Appleton, Wisconsin. Our staff has been serving the
Fox River Valley for over 65 years and remains dedicated to
bringing you the best quality and professionalism that you deserve.
We carry a large selection of beautiful items that range from an
array of corporate gifts to please any of your co-workers or
employees who deserve the best for their commitment and dedicated
service to their job. Appleton Trophy & Engraving is also committed
to finding unique gifts and sports awards to always fit your needs.
Appleton Trophy & Engraving Inc. started in 1956 selling trophies
and engraving by hand, since then Appleton Trophy & Engraving has
grown into an 8,000-square-foot building with multiple Engraving
Machines, Lasers, and Sand Blasting Equipment to Engrave into
materials such as Wood, Crystal, Stainless Steel, Acrylic, Brass,
Aluminum, Glass, Plastic, that serves customers all over the United
States.
Keywords: Appleton Trophy & Engraving Inc, Oshkosh , Customer & Purchasing Associate, Administration, Clerical , Appleton, Wisconsin