Customer & Purchasing Associate

Company: Appleton Trophy & Engraving Inc
Location: Appleton
Posted on: February 18, 2026

Job Description:

Job Description Job Description We are seeking a dependable and detail-oriented Customer & Purchasing Associate to join our small engraving business. The ideal candidate will be responsible for assisting customers, managing orders and supplies, preparing bids, and ensuring high-quality finished products. This role requires excellent computer skills, attention to detail, and a positive, customer-first attitude. Previous customer experience is helpful but not required — we will provide on-the-job training. Compensation: $17 - $20 hourly Responsibilities: Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints Keep track of customer accounts and make updates with new account information as necessary Greet and assist customers with product selection and personalization options Handle incoming orders, primarily through phone calls and emails Process customer orders and input accurate data into the system Inspect and perform quality checks on all finished products to ensure accuracy and workmanship Answer phone calls, respond to emails, and assist with order pickups Monitor inventory and assist with purchasing supplies and materials as needed Prepare bids and quotes for customer-provided drawings and custom engraving jobs Qualifications: Strong knowledge of customer interface and interaction Excellent active listening, interpersonal, and communication skills High school diploma, G.E.D. or equivalent Requirements: Comfortable using computers, software, and office equipment Strong customer service and communication skills Detail-oriented and able to follow precise instructions Strong focus on quality control and attention to fine details Basic understanding of inventory and supply ordering is a plus Ability to review and quote from customer drawings or artwork is a plus Dependable and punctual About Company Appleton Trophy & Engraving is located in Appleton, Wisconsin. Our staff has been serving the Fox River Valley for over 65 years and remains dedicated to bringing you the best quality and professionalism that you deserve. We carry a large selection of beautiful items that range from an array of corporate gifts to please any of your co-workers or employees who deserve the best for their commitment and dedicated service to their job. Appleton Trophy & Engraving is also committed to finding unique gifts and sports awards to always fit your needs. Appleton Trophy & Engraving Inc. started in 1956 selling trophies and engraving by hand, since then Appleton Trophy & Engraving has grown into an 8,000-square-foot building with multiple Engraving Machines, Lasers, and Sand Blasting Equipment to Engrave into materials such as Wood, Crystal, Stainless Steel, Acrylic, Brass, Aluminum, Glass, Plastic, that serves customers all over the United States.

Keywords: Appleton Trophy & Engraving Inc, Oshkosh , Customer & Purchasing Associate, Administration, Clerical , Appleton, Wisconsin