Scheduling Specialist
Company: Caravel Autism Health
Location: Sheboygan Falls
Posted on: April 2, 2026
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Job Description:
The Scheduling Specialist serves as the face of their clinic for
clients and their families and supports the clinical team by
flexibly serving multiple functions at the clinic. They are
responsible for timely and accurate scheduling changes for their
staff and clients, coordinating start of service for clients while
serving as general facilities support. Essential Functions :
Scheduling: Permanent schedules and scheduling variances. Family
guidance. BCBA/Senior meetings. Senior Training meetings. PTO,
QTPs, support services, etc. Accurately records client and staff
cancelations, reschedules, and other scheduled time off to ensure
clients receive their prescribed treatment hours. Timely execution
of scheduling communication/task needs that takes place at the
center. Implementing best practices for scheduling, including
timely delivery. Meeting or exceeding treatment delivery goals
(KPIs) as it relates to provider & client utilization, including
make up time. Coordinating appropriate use of admin time.
Scheduling trainings, i.e. safetycare, Relias, compliance, etc.
Onboarding new clients in partnership with Intake, from meet and
greet to first day of ABA. Support additional in-market centers
with scheduling operations as needed. Greet all clients and
families as they arrive to our clinics Answer phones and respond to
or forward requests and/or information. Facilitates timely and
accurate flow of communication between the clinic and Caravel
corporate support functions. New hire day one welcome & center
orientation as needed. Facilitating daily operations, cleanliness,
team building, logistics, supply management and organization of
center. Qualifications : Education: Must be a high school
graduate/GED equivalent. Experience: At least one-year comparable
experience working with clients and/or families in a medical or
therapeutic setting including providing administrative or customer
service-related experience preferred. Skills and Competencies:
Strong organizational skills, with the ability to multi-task and
meet deadlines. Strong attention to detail. Experience working with
multi-line phone systems and office machines (copiers, postage
machines, fax machine, etc.). Displays professionalism and
represents organization in a professional manner. Excellent verbal
and written communication skills, with a pleasant, professional,
and helpful demeanor and voice. Demonstrates initiative, with the
ability to manage self and workload. Knowledge of HIPAA privacy and
security rules and regulations. Ability to abide by ethical
guidelines and policies, including strict adherence to
confidentiality and HIPAA guidelines.
Keywords: Caravel Autism Health, Oshkosh , Scheduling Specialist, Administration, Clerical , Sheboygan Falls, Wisconsin
