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Level 3 O365 Engineer

Company: TEKsystems c/o Allegis Group
Location: Oshkosh
Posted on: February 21, 2021

Job Description:

Description:We're is looking for an O365 Sr Engineer (100% remote) to provide escalation and guidance to our current "hyper care" team. Our hyper care team is made up of 7 junior desktop technicians currently performing active directory migrations. We recently acquired another company. There are other level 3 engineers at our company, however, they do not have the current bandwidth to support our hyper care team. This engineer would be expected to be the POC for our global team to support North America. There is currently a back log of tickets that is expected to grow once the cutover completely to our servers happens. I want to make it clear that this won't be a manager from the standpoint of performance reviews, approving timecards but rather someone that can delegate tasks and help our current team when they're struggling. Job Responsibilities/Requirements

  • Ensure email services are stable, secure and available across all business units.
  • Support merger
  • Develop processes and procedures to ensure managed environments maintain the highest levels of availability.
  • Serve as the escalation point and provide guidance to our Hyper Care team
  • Create knowledge articles around common problems our team would be able to reflect on
  • Ability to effectively plan, facilitate, and participate in meetings with employees from all organizational levels
  • Strong skills in prioritization and reprioritization to react to a dynamic environment as Arch continues to evolve
  • Excellent interpersonal and communication skills, including strong listening skills
  • Ability to effectively communicate business and technical information to audiences with varying backgrounds
  • Ability to communicate with offshore teams and technical development teams
  • Good documentation and presentation skills
  • Ability to interact with management in a professional mannerSkills:
    • Active Directory, 365, messaging, migrationTop Skills Details:
      • experience working through a O365 migration in an enterprise environment
      • experience providing escalated support and thought leadership with O365
      • creation and administration of knowledge base articles for O365 migrationAdditional Skills & Qualifications:
        • leadership/mentorshipExperience Level:
          • Expert LevelAbout TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. - provided by Dice

Keywords: TEKsystems c/o Allegis Group, Oshkosh , Level 3 O365 Engineer, Engineering , Oshkosh, Wisconsin

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