General Manager

Company: Wendy's
Location: Oshkosh
Posted on: January 10, 2022

Job Description:

STATEMENT OF PUPOSE-- - Manages the operations and staff of a Wendy-- - -s restaurant, including the execution of all Company policies,-- - procedures, programs and systems. Ensures achievement of restaurant objectives are reached in all areas-- - while following all Company guidelines. Ensures compliance with all Federal, State and local laws and-- - ethical business practices. Provides leadership, direction, training and development to subordinate-- - managers and crew. Creates and maintains a -- - -People Excellence-- - environment.-- --- -ACCOUNTABILITIES AND KEY MEASUREMENT CRITERIA-- -KEY MEASUREMENT CRITERIA:-- -In order to achieve consistency throughout our system as we measure and evaluate performance, the-- - measurement criteria following each accountability should be considered and evaluated. The actual results-- - as well as methods used to obtain the results should be assessed and commented on within the evaluation.-- - It is also appropriate in your narrative to discuss leadership, management and development of-- - subordinates in the attainment of the accountabilities. The Key Measurement Criteria should not be viewed-- - as the only factor to evaluate, as there are normally additional items that relate to a specific individual or-- - market.-- -1. Trains, monitors and reinforces food safety procedures to store management and Crew Members.-- - Ensures all food safety procedures are executed according to Company policies and health/sanitation-- - regulations; takes corrective actions, as appropriate.-- -KEY MEASUREMENT CRITERIA-- --- - FSE scores-- --- - Training and execution of all food safety procedures-- --- - Current Food Safety certification including certification of self and management staff -- - Food safety culture-- --- - Total store cleaning systems-- --- - Expiration dates-- --- - Cooked and raw products-- --- - Temp log-- --- - Hand washing-- --- - Dishwashing sanitizing and proper drying-- --- - Food Safety Walk Thorough-- --- - Health Department evaluation results-- -2. Maximizes store sales goals versus budget and prior year, including participation in marketing-- - programs. Develops and implements appropriate plans to resolve unfavorable trends and enhance sales.-- - Manages assigned store requirements for new product rollouts/procedures.-- -KEY MEASUREMENT CRITERIA-- --- - Sales performance versus budget & prior year-- --- - Sales performance of key initiatives including:-- --- - - Transaction growth %-- --- - - Service times-- --- - - Late night sales $-- --- - - Pick Up Window %-- --- - - Kids Meals-- --- - Regular communication of store sales performance to DM & store management team -- - Involves DM & store management team in correcting anticipated variances-- --- - Execution of national and local marketing programs-- - Execution of new product rollouts-- --- - Participation in community programs to enhance goodwill for Wendy-- - -s Brand -- - Response to competitive intrusive activities aimed at diverting store business-- -3. Maximizes profit goals versus budget and prior year. Manages food, labor and paper costs and other-- - controllable expenses. Develops and implements appropriate plans to resolve unfavorable trends and-- - enhance profits.-- -KEY MEASUREMENT CRITERIA-- --- - Profit performance vs. budget and prior year-- --- - Management of food, labor, paper and other controllable costs-- --- - Monitoring and utilizing follow-up systems to achieve profitability objectives -- - Actions taken to address profit shortfalls or cost variances-- --- - Informs DM and store management team of profitability performance and anticipated variances -- - Preparation and participation in period P&L reviews-- --- --- - Utilizing indexing to track profit flow through-- --- - WOTC vouchering-- - 4. Ensures the continual improvement of Quality, Service and Cleanliness standards on all day parts,-- - including monitoring of food product quality. Ensures total store -- - -Service Excellence-- -, including-- - -- - -Customer Courtesy-- -, standards are met; implements corrective actions, as required. KEY MEASUREMENT CRITERIA-- --- - Attainment of SPARKLE certification; attainment of -- - -Dave-- - -s Way-- - certification -- - Training, coaching and continual improvement of Quality, Service and Cleanliness standards on all-- - day parts-- --- - Continual improvement in ROE, SOE, FSE and other store performance indicators -- - Proactive execution of -- - -Customer Courtesy-- - including management and crew interaction with guests -- - Frequent, nature and timely resolution of customer complaints-- --- - Identification of trends resulting from customer complaints and development of action plans to address-- - trends-- -5. Develops subordinate to maximize their contributions and future promotability. Executes proper-- - training and development through established systems and practices.-- -KEY MEASUREMENT CRITERIA-- --- - Utilization of COT system on a daily basis-- --- - Development of qualified bench strength as measured by internal promotions -- - Training and utilization of established store systems and standards-- --- - Timely support and reinforcement of WMI curriculum and other training-- --- - Development and execution of weekly plans for subordinates-- --- - Development of subordinates through coaching and reinforcement of desired behaviors through review-- - of key operating systems-- --- - Communication and training of operational changes and new products and procedures-- - 6. Ensures People Excellence culture through the execution of the restaurant-- - -s overall Human Resources-- - program. Ensures achievement of proper staffing levels. Utilizes ongoing systems for the recruitment,-- - development, recognition, and retention of store management and crew. Prepares and conducts quality,-- - timely performance feedback and performance appraisals for store management. Provides quality,-- - timely performance feedback and performance appraisals for crew. Works with HR staff to manage-- - Conflict Resolution process at the store level, ensuring expedient and appropriate resolution. KEY MEASUREMENT CRITERIA-- --- - Crew and Shift staffing levels on all day parts vs. goal-- --- - Diversity of hires-- --- - Turnover results for store management, AMIT, shift and crew-- --- - Execution of plans to reverse negative turnover trends-- --- - Execution of interviewing promise to identify qualified applicants to positively reflect Wendy-- - -s image -- - Quality of content and percent of on-time reviews for store management, Shift Supervisors and Crew-- - Members-- - Appropriate use of base pay and merit guidelines-- --- - Management and resolution of performance issues with Managers and crew including appropriate-- - escalation of employee problems-- --- - Environment in which employees are treated with respect and dignity-- --- - Conflict Resolution process-- --- - WOTC call-in compliance-- -7. Ensures store compliance with Company operating policies and procedures. Works with District-- - Manager to establish store priorities, and develops and executes store plans. Informally evaluates store-- - performance, receives and incorporates feedback from store inspections, and implements action plans-- - to improve store ratings. Conducts regular managers-- - - meetings to communicate and reinforce-- - priorities.-- -KEY MEASUREMENT CRITERIA-- --- - Execution of Company systems and operation procedures-- --- - Frequency and content of communications among managers and crew (e.g. manager meetings,-- - management logs, crew meetings, crew communication boards, etc.)-- --- - Utilization of approved uniform program-- --- - Audit and review of systems, checklists and work habits to ensure store personnel are demonstrating-- - desired behaviors-- -8. Ensures protection of Wendy-- - -s brand and assists through store compliance with Company policies and-- - procedures. Evaluates store performance at specific intervals using Company inspection form; coach-- - and retrains managers as required.-- --- -KEY MEASUREMENT CRITERIA-- --- - Escalation of non-compliance issues-- --- - Store compliance audits (e.g. file, cash, safety & QA)-- --- - Compliance with all Federal, State and local requirement-- --- - Compliance with Wendy-- - -s HR policies and procedures-- --- - Execution of Company systems and operating procedures-- --- - Execution of procedures for control of cash, property, product and equipment, including control of-- - coupons, discounts, register operator voids, manager mode voids, claim frequency -- - Execution of Safety and Security policies as they relate to risk and casualty claim loss -- - Maintenance of buildings, grounds and equipment, and execution of Prevent Maintenance Program -- - Identification and appropriate resolution of control or security issues-- -9. Performs other job-related duties as may be assigned or required.-- -KEY MEASUREMENT CRITERIA-- - This accountability should be left blank unless a specific program, activity, or contribution resulted which-- - is not addressed by a previous accountability.-- -QUALIFICATIONS-- - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.-- - The requirements listed below are representative of the knowledge, skill, and/or ability required.-- - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential-- - functions.-- -KNOWLEDGE-- -1. Wendy-- - -s operating systems and procedures-- -2. Wendy-- - -s policies and procedures related to job responsibilities-- -3. P&L analysis and corrective measures-- -4. Supervisory practices-- -5. Planning and budgeting-- -6. Interviewing practices-- -7. Training and development practices-- -8. Federal, State and local employment lawsEDUCATION/EXPERIENCE-- - College degree and 3-4 years line operations experience in the restaurant industry; or equivalent-- - combination of education and experience-- -WORK ENVIRONMENT-- - In order to satisfactorily execute and meet the above accountabilities and key measurement criteria, the-- - General Manager must perform managerial duties on site, in accordance with customary scheduling-- - requirements for this position. The General Manager must be able to stand for long periods without a break,-- - and be able to travel to the bank, other restaurants, Area Office, etc.-- -DISCLAIMER: Nothing in this job description restricts management-- - -s right to assign or reassign duties-- - and responsibilities to this job at anytime.PandoLogic. Keywords: Store Supervisor, Location: Oshkosh, WI - 54904

Keywords: Wendy's, Oshkosh , General Manager, Executive , Oshkosh, Wisconsin