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Parts and Service/Marina Manager

Company: Your Boat Club LLC
Location: Oshkosh
Posted on: May 28, 2023

Job Description:

Job Description:The Parts and Service Manager and Marina Manager is responsible to uphold Your Boat Club standards. - This person is solely responsible to ensure that every boat entering the service department receives the same urgency. - The Manager is responsible for making the parts and service department a clean, productive, encouraging, and safe work environment.Reporting Relationships:The Parts & Service Manager reports to the Director of Service and is also accountable to the General Manager of the location. - The parts and service team all report to the Parts and Service Manager.Detailed Responsibilities:

  • Ensure that all boats are returned to the customer quickly, with no damage, and repaired correctly.
  • Maintain service and yard equipment.
  • Maintain effective communications between all customers and service department.
  • Perform a 3-day call back on all service work.
  • Handle delegated duties in any offsite locations requiring service.
  • Maintain work schedule for service staff to ensure consistent coverage of the parts and service department.
  • Conduct weekly parts and service staff team meetings to review budget and concerns.
  • Require daily meetings at the action file, to ensure all tasks for the day are completed.
  • Daily inspection of the service system, to ensure proper paperwork flow, and customer communication. -
  • Ensure that warranties are being reported by all personnel to the warranty department.
  • Report all warranties with the appropriate paperwork and pictures if needed, to the manufacturers.
  • Follow up on all uncollected warranties. - Review weekly and monthly reports.
  • Finalize the claim, applying shortages, or receiving payment in full, and complete the cycle on all work orders.
  • Follow up on denied claims to collect from customer.
  • Protect our relationship with manufactures by filing only ethical, timely, and correct claims.
  • Ensure that all warranty parts that need to be returned and all parts that need to be held are kept in a designated, clearly marked area in each store.
  • Pre-authorize all claims that are over designated manufacture amount.
  • Make sure the warranty claim is filed within 8 working hours from completion.
  • Ensure that the rigging department is following the appropriate rigging procedures.
  • Inspect rigging, service, and parts to ensure that all customers are handled quickly and appropriately.
    • Keep a clean and professional workplace, to ensure the customer has a positive impression.
    • Be diligent in the protection of Your Boat Club from theft, vandalism, and unnecessary expenses.
    • Approve invoices -and match invoices to statements.
    • Maintain compliances and certifications.
    • Prior to any boat leaving the lot the customer repair bill must be paid in full.
    • Review till reconciliations and cash handling process.
    • Perform bank deposits (daily/weekly).
    • Manage and Maintain Marina Storage and on site In/Out Customers.
    • Supervise and advise Dockhands to include YBC (Your Boat Club) member and rental policies and procedures.Powered by JazzHR

Keywords: Your Boat Club LLC, Oshkosh , Parts and Service/Marina Manager, Executive , Oshkosh, Wisconsin

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