Parts and Service/Marina Manager

Company: Your Boat Club LLC
Location: Oshkosh
Posted on: May 28, 2023

Job Description:

Job Description:The Parts and Service Manager and Marina Manager is responsible to uphold Your Boat Club standards. - This person is solely responsible to ensure that every boat entering the service department receives the same urgency. - The Manager is responsible for making the parts and service department a clean, productive, encouraging, and safe work environment.Reporting Relationships:The Parts & Service Manager reports to the Director of Service and is also accountable to the General Manager of the location. - The parts and service team all report to the Parts and Service Manager.Detailed Responsibilities:

• Ensure that all boats are returned to the customer quickly, with no damage, and repaired correctly.
• Maintain service and yard equipment.
• Maintain effective communications between all customers and service department.
• Perform a 3-day call back on all service work.
• Handle delegated duties in any offsite locations requiring service.
• Maintain work schedule for service staff to ensure consistent coverage of the parts and service department.
• Conduct weekly parts and service staff team meetings to review budget and concerns.
• Require daily meetings at the action file, to ensure all tasks for the day are completed.
• Daily inspection of the service system, to ensure proper paperwork flow, and customer communication. -
• Ensure that warranties are being reported by all personnel to the warranty department.
• Report all warranties with the appropriate paperwork and pictures if needed, to the manufacturers.
• Follow up on all uncollected warranties. - Review weekly and monthly reports.
• Finalize the claim, applying shortages, or receiving payment in full, and complete the cycle on all work orders.
• Follow up on denied claims to collect from customer.
• Protect our relationship with manufactures by filing only ethical, timely, and correct claims.
• Ensure that all warranty parts that need to be returned and all parts that need to be held are kept in a designated, clearly marked area in each store.
• Pre-authorize all claims that are over designated manufacture amount.
• Make sure the warranty claim is filed within 8 working hours from completion.
• Ensure that the rigging department is following the appropriate rigging procedures.
• Inspect rigging, service, and parts to ensure that all customers are handled quickly and appropriately.
  • Keep a clean and professional workplace, to ensure the customer has a positive impression.
  • Be diligent in the protection of Your Boat Club from theft, vandalism, and unnecessary expenses.
  • Approve invoices -and match invoices to statements.
  • Maintain compliances and certifications.
  • Prior to any boat leaving the lot the customer repair bill must be paid in full.
  • Review till reconciliations and cash handling process.
  • Perform bank deposits (daily/weekly).
  • Manage and Maintain Marina Storage and on site In/Out Customers.
  • Supervise and advise Dockhands to include YBC (Your Boat Club) member and rental policies and procedures.Powered by JazzHR

Keywords: Your Boat Club LLC, Oshkosh , Parts and Service/Marina Manager, Executive , Oshkosh, Wisconsin