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IT Technical Support Specialist with Security Clearance

Company: Contract Professionals, Inc.
Location: Oshkosh
Posted on: March 26, 2020

Job Description:

US CITIZENSHIP REQUIREMENT: This assignment is a US Government Contract which requires all applicants to be US Citizens. NO SUBCONTRACT REQUIREMENT: No third-party applicants will be considered. If you are a third party contracting company, please do not respond to this position. JOB SUMMARY: The Computer Services team manages computing platforms for the enterprise including desktop, laptop, thin-computing, mobile devices, digital signage, conference equipment, and workstation peripheral devices in the office and manufacturing environments. The Computer Services team provides 24x7 on call support, manages inventory and proper destruction of all supported systems, and ensures the compliance of all deployed and supported systems throughout the environment. As a member of this team, the Technical Support Specialist will work with end-users to address Information Technology client-side problems and requests impacting end-user productivity. ESSENTIAL DUTIES AND RESPONSIBILITIES: These duties are not meant to be all-inclusive and other duties may be assigned. Responsible for resolving moderately complex problems experienced by end-users working with company PCs, conference rooms, multi-function printers, thin client terminals, mobile devices, bar-code label printers and scanners. Procures, configures, and tests computer hardware and software to fulfill requests. Provides timely resolution of moderately complex problems or escalations on behalf of the end user. Provide cases status updates to management and end users. Interacts with third party service providers to resolve problems and fulfill requests. Evaluate requests for new software solutions. Monitor, gather, and provide recommendations for issues regarding product and technical support functions that affect diagnostics, quality, tooling, computer communication, etc. Perform tasks as assigned by the Project manager in compliance with End-Users Standards. MINIMUM QUALIFICATIONS: Associate's degree in Information Technology, Computer Science, Engineering related degree. Three (3) or more years of experience in desktop support, service desk or related experience. Experience and proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc. Customer focused with ability to promptly answer support related email, phone calls, and other electronic communications. Ability to effectively communicate at all levels of the organization. Ability to work in a team environment. Strong organizational skill with exceptional follow through and attention to detail. Strong time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines. Ability to work in a fast-paced environment where requirements are constantly changing. PREFERRED QUALIFICATIONS: Bachelor's degree in Information Technology, Computer Science, Engineering or related degree. Relevant industry recognized certifications (Certified Microsoft Technology Associate (MTA) - IT Infrastructure, Certified ITIL Foundation, etc.)

Keywords: Contract Professionals, Inc., Oshkosh , IT Technical Support Specialist with Security Clearance, IT / Software / Systems , Oshkosh, Wisconsin

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