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Software Support Representative

Company: Kelly Services
Location: Oshkosh
Posted on: September 28, 2018

Job Description:

Job Title:-------------------------------------- Software Support RepresentativeLocation:-------------------------------------- Oshkosh, WIJOB SUMMARY:Provide general procedural and front line technical assistance for Management Software, including but not limited to software products such as Invoicing, correcting payments, scheduling appointments, Medical Records, and Inventory.--ESSENTIAL RESPONSIBILITIES: -- -- Answer incoming customer support calls effectively and efficiently Identify and resolve general issues, problems, and functional questions Utilize internal resources to document cases showing steps and actions taken to obtain results and resolutions Follow proper troubleshooting procedures and ask clarifying questions Escalate or transfer cases as needed to other teams within the organization Effectively educate clients on product use and assist them in fully utilizing available features to improve their productivity Manage each customer interaction by providing timely follow-ups, resolutions, and escalations. Research and attach knowledgebase articles on a regular basis to completed cases. Participate in special projects and perform other duties as assigned -- Experience: Prior experience and/or education equaling an Associate's degree in Information Technology, Computer Science or related field, preferred. High School Degree or GED required Customer service and customer interaction experience required Previous technical support--experience preferred; internship experience helpful Experience with computer/software troubleshooting is a plus -- -- Specialized Knowledge and Skills: Strong verbal and written communication skills for varied audiences; able to explain technical solutions to technical and non-technical clients. Basic knowledge of computer hardware and networks; with the ability to increase this knowledge. Working knowledge of multiple versions of Microsoft Windows. Working knowledge of Microsoft Office Products. Working knowledge of any Veterinary Practice Management Software is a plus Excellent troubleshooting and problem-solving skills Ability to maintain confidentiality Ability to prioritize and adapt to change -- --Why Kelly--?At Kelly Services--, we work with the best. Our clients include 95 of the Fortune 100--- companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.About Kelly Services-- As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]

Keywords: Kelly Services, Oshkosh , Software Support Representative, IT / Software / Systems , Oshkosh, Wisconsin

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