IT Service Desk- Currently REMOTE

Company: IT Associates, Inc.
Location: Oshkosh
Posted on: October 9, 2020

Job Description:

Please call for more details- 630.948.3231 Level 2- Service Desk Analyst Location ndash Neenah, WI Duration ndash 6-12 months Contract with option to convert to perm Position will be currently Remote but eventually on-site once it is Safe to work from office. Need someone to start ASAP Client is a ManufacturingSupply Chain firm. Our client is looking to add a Service Desk Analyst that will be responsible for the execution, monitoring and support of Service Desk applications, related systems and their various components. Performs the day to day activities of the IT application support staff and provides support assistance and guidance to staff. Provides end-users with professional, courteous, timely, and efficient customer service support. Responsibilities Maintains SLAs, monitors, logs and reports service level breaches. Strong verbal and written interpersonal and communication skills. Superior telephone etiquette and an ability to deal effectively with customers, vendors, peers, and management Strong problem-solving skills and inherent decision-making ability Ability to complete tasks with little if any supervision Strong dedication to quality customer service and a working knowledge of enterprise-wide service delivery procedures Member of the on call off-hours support team. Conduct problem determination utilizing skill set and available tools. Record problem symptoms and status information into service management tracking system in a timely fashion in an effort to communicate with and properly use other IT resources. Education and Experience Bachelor's degree in Computer Science, Business Administration or equivalent professional experience with minimum 3 years of IT application support or service delivery experience (Experience supporting Active Directory and MS Office is preferred) Minimum 3 years of IT Help DeskService Desk experience in a fast paced environment. Knowledge of Service Desk ticketing systems. Strong customer service orientation. Excellent interpersonal and communication skills.

Keywords: IT Associates, Inc., Oshkosh , IT Service Desk- Currently REMOTE, Other , Oshkosh, Wisconsin