Part-Time (SSM) Patient Care Representative - Waupun, WI
Company: UnitedHealth Group
Location: Oshkosh
Posted on: January 15, 2023
Job Description:
$2,000 Sign On Bonus For External CandidatesCombine two of the
fastest-growing fields on the planet with a culture of performance,
collaboration and opportunity and this is what you get. Leading
edge technology in an industry that's improving the lives of
millions. Here, innovation isn't about another gadget, it's about
making health care data available wherever and whenever people need
it, safely and reliably. There's no room for error. Join us and
start doing your life's best work.SMResponsible for providing
patient-oriented service in a clinical or front office setting;
performs a variety of clerical and administrative duties related to
the delivery of patient care, including greeting and checking in
patients, answering phones, collecting patient co-pays and
insurance payments, processing paperwork, and performing other
front office duties as required in a fast-paced, customer-oriented
clinical environment.This position is part-time (32 hours/week)
Monday- Sunday. Employees are required to have flexibility to work
any of our 8-hour shift schedules during our normal business hours
of 8:30am-5:00pm with an occasional 7:00am-3:30pm or 6:00am-2:30pm
and has 4th weekend rotation that is 2:00pm-10:00pm. It will also
have holiday rotation that is 2:00pm-10:00pm. It may be necessary,
given the business need, to work occasional overtime. Our office is
located at 620 W Brown St, Waupun, WI 53963.Primary
Responsibilities:
- Communicates directly with patients and / or families either in
person or on the phone to complete the registration process by
collecting patient demographics, health information, and verifying
insurance eligibility / benefits
- Utilizes computer systems to enter access or verify patient
data in real - time ensuring accuracy and completeness of
information
- Gathers necessary clinical information and processes referrals,
pre-certification, pre-determinations, and pre-authorizes according
to insurance plan requirements
- Verifies insurance coverage, benefits and creates price
estimates, reverifications as needed
- Collects patient co-pays as appropriate and conducts
conversations with patients on their out-of-pocket financial
obligations
- Identifies outstanding balances from patient's previous visits
and attempts to collect any amount due
- Responsible for collecting data directly from patients and
referring provider offices to confirm and create scheduled
appointments for patient services prior to hospital discharge
- Responds to patient and caregivers' inquiries related to
routine and sensitive topics always in a compassionate and
respectful manner
- Generates, reviews and analyzes patient data reports and
follows up on issues and inconsistencies as necessary
- Maintains up-to-date knowledge of specific registration
requirements for all areas, including but not limited to: Main
Admitting, OP Registration, ED Registration, Maternity, and
Rehabilitation units. You'll be rewarded and recognized for your
performance in an environment that will challenge you and give you
clear direction on what it takes to succeed in your role as well as
provide development for other roles you may be interested
in.Required Qualifications:
- High School Diploma / GED (or higher) -or equivalent
experience
- 1+ years of Customer Service experience such as hospital,
office setting, customer service setting, or phone support
- 1+ years of computer experience
- Ability to work part-time a flexible shift between the hours of
8:30am-5:00pm with an occasional 7:00am-3:30pm or 6:00am-2:30pm and
has 4th weekend rotation that is 2:00pm-10:00pm, holiday rotation
that is 2:00pm-10:00pm
- Full COVID-19 vaccination is an essential job function of this
role. Candidates located in states that mandate COVID-19 booster
doses must also comply with those state requirements. UnitedHealth
Group will adhere to all federal, state and local regulations as
well as all client requirements and will obtain necessary proof of
vaccination, and boosters when applicable, prior to employment to
ensure compliance. Candidates must be able to perform all essential
job functions with or without reasonable accommodationPreferred
Qualifications:
- Experience with Microsoft Office products
- Experience in a Hospital Patient Registration Department,
Physician office or any medical setting
- Working knowledge of medical terminology
- Understanding of insurance policies and procedures
- Experience in insurance reimbursement and financial
verification
- Ability to perform basic mathematics for financial
payments
- Experience in requesting and processing financial paymentsSoft
Skills:
Strong interpersonal, communication
and customer service skillsPhysical and Work Environment:
Standing for long periods of time (10
to 12 hours) while using a workstation on wheels and phone/headset
-To protect the health and safety of our workforce, patients and
communities we serve, UnitedHealth Group and its affiliate
companies required all employees to disclose COVID-19 vaccination
status prior to beginning employment. In addition, some roles and
locations require full COVID-19 vaccination, including boosters, as
an essential job function. UnitedHealth Group adheres to all
federal, state and local COVID-19 vaccination regulations as well
as client COVID-19 vaccination requirements and will obtain the
necessary information from candidates prior to employment to ensure
compliance. Candidates must be able to perform all essential job
functions with or without reasonable accommodation. Failure to meet
the vaccination requirement may result in rescission of an
employment offer or termination of employment.Careers with Optum.
Our objective is to make health care simpler and more effective for
everyone. With our hands at work across all aspects of health, you
can play a role in creating a healthier world, one insight, one
connection and one person at a time. We bring together some of the
greatest minds and ideas to take health care to its fullest
potential, promoting health equity and accessibility. Work with
diverse, engaged and high-performing teams to help solve important
challenges.At UnitedHealth Group, our mission is to help people
live healthier lives and make the health system work better for
everyone. We believe everyone-of every race, gender, sexuality,
age, location and income-deserves the opportunity to live their
healthiest life. Today, however, there are still far too many
barriers to good health which are disproportionately experienced by
people of color, historically marginalized groups and those with
lower incomes. We are committed to mitigating our impact on the
environment and enabling and delivering equitable care that
addresses health disparities and improves health outcomes - an
enterprise priority reflected in our mission.**PLEASE NOTE** The
sign on bonus is only available to external candidates. Candidates
who are currently working for a UnitedHealth Group,
UnitedHealthcare or related entity in a full time, part time, or
per diem basis ("Internal Candidates") are not eligible to receive
a sign on bonus.Diversity creates a healthier atmosphere:
UnitedHealth Group is an Equal Employment Opportunity / Affirmative
Action employer and all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other
characteristic protected by law.UnitedHealth Group is a drug - free
workplace. Candidates are required to pass a drug test before
beginning employment.#RPO #RED
Keywords: UnitedHealth Group, Oshkosh , Part-Time (SSM) Patient Care Representative - Waupun, WI, Other , Oshkosh, Wisconsin
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