Center Supervisor
Company: Biolife Plasma Services
Location: Oshkosh
Posted on: May 20, 2023
Job Description:
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Job Description
About BioLife Plasma Services
Every day at BioLife, we feel good knowing that what we do helps
improve the lives of patients with rare diseases. While you focus
on our donors, we'll support you. We offer a purpose you can
believe in, a team you can count on, opportunities for career
growth, and a comprehensive benefits program, all in a fast-paced,
friendly environment.
BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical
Company Ltd.
OBJECTIVES/PURPOSE
Responsible for the general supervision of employees assigned to
the production areas. Is able to perform all technical tasks
required within the production areas. Provides assistance to
management to achieve business goals.
All listed duties must comply with federal, state, local and
company-specific regulations related to quality of product,
employee and donor safety and to the proper performance of
day-to-day activities.
ACCOUNTABILITIES
- Operations Lead (70%)
- Ensures that all center employees comply with all federal,
state, local and company-specific rules, regulations, and practices
related to quality, to the safety of products, donors, and
employees and to the proper performance of day-to-day
activities.
- Effectively schedules employee hours to meet the needs of the
business.
- Understands Inventory Control and general accounting concepts
to maintain good inventory practices within the center.
- Effectively manages the production areas, motivates and
encourages employees to meet their performance goals, and comply
with company quality standards and procedures.
- Addresses donor and employee concerns in a timely manner.
- Properly documents and counsels employees on non-conforming
events, working with management to determine root cause.
- Perform all non-core area tasks, and those limited to CS and
above.
- Maintain qualifications and perform all duties (core and
elective) for Medical History, Phlebotomy, and Sample Processing
areas.
- People development (30%):
- Provides regular feedback to employees and management regarding
center and employee performance.
- Ensures that employees are committed to customer service
expectations.
- Fosters teamwork. Works collaboratively with staff, peers, and
management to achieve business goals. Communicates continuously and
resolves conflicts proactively.
- Participates in the employment application pre-screening and
interviewing process for center staff.
- Initiates employee disciplinary action in accordance with
company policies and procedures, as necessary. DIMENSIONS AND
ASPECTS
Technical/Functional (Line) Expertise
- Good verbal communication and customer service skills.
- Attention to detail and ability to work independently
- Demonstrated technical competence
- Maintain general cleanliness of work area and assist other work
areas as needed to ensure a clean and professional
environment.
- Ability to read and follow Standard Operating Procedures (SOPs)
and to maintain complete and accurate rec ords.
- Requires obtaining and maintaining Cardiopulmonary
Resuscitation (CPR) and AED certification. Leadership
- Integrity
- Fairness
- Honesty
- Perseverance
- Putting the patient at the center
- Building trust with society
- Reinforcing our reputation
- Developing the business Decision-making and Autonomy
- Refers to management team for escalated donor/employee concerns
(internal)
- Refers to Center Manager for guidance decisions (internal)
- Advises and counsels hourly staff on operational, safety, and
customer service concerns. (internal) Interaction
- Responsible for providing exceptional customer service to
donors (external) and fellow employees (internal)
- Attend staff meetings and other team meetings as required.
- Good verbal communication and customer service skills.
- Ability to multi-task and work as a team player. Innovation
- Coordinates will all other center roles to effectively problem
solve, ensure safety of staff and donors, and provide an
exceptional customer experience.
- Supports the center management team in identifying operational
opportunities for continuous improvement, initiating changes to
center processes as needed, through use of company approved
procedures (including but not limited to 5S, Value Stream Mapping
and Kaizen). Complexity
- Requires frequent leaning, bending, stooping, crouching, and
reaching above the shoulders and below the knee. Requires frequent
lifting up to 32 pounds, and occasional lifting up to 50
pounds.
- Must have fine motor coordination, depth perception, and
ability to hear equipment sounds from a distance.
- Production environment requiring the ability to walk and stand
for the entire work shift.
- Due to potential exposure to blood borne pathogens (risk level
1), 90% of production-based work tasks require pro-longed glove
wear. EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:
Essential: High School Diploma or equivalent required
Desired:
- Experience in a laboratory, hospital, or other regulated
environment is a plus.
- Associates or Bachelor's degree desirable. ADDITIONAL
INFORMATION
- FLSA Classification (US) - Non-Exempt
- Other duties and responsibilities as assigned. EEO
Statement
Takeda is proud in its commitment to creating a diverse workforce
and providing equal employment opportunities to all employees and
applicants for employment without regard to race, color, religion,
sex, sexual orientation, gender identity, gender expression,
parental status, national origin, age, disability, citizenship
status, genetic information or characteristics, marital status,
status as a Vietnam era veteran, special disabled veteran, or other
protected veteran in accordance with applicable federal, state and
local laws, and any other characteristic protected by law.
Locations
USA - WI - Oshkosh
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
Keywords: Biolife Plasma Services, Oshkosh , Center Supervisor, Other , Oshkosh, Wisconsin
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