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Community Manager I - Bilingual (Spanish)

Company: Innova Solutions
Location: Neenah
Posted on: March 31, 2024

Job Description:

Innova Solutions is immediately hiring for a Community Manager. Position type: Full-time ContractDuration: 12+ monthsLocation: Neenah, WIAs a Community Manager, you will be:

  • Managing owned social media sites, engage with consumers in social media both proactively and reactively, and be the external voice of our brands while simultaneously acting as the voice of the consumer internally.
  • Serving as a hub, having the ability to connect personally with consumers (humanize the company), as well as gather and provide feedback to various departments internally (consumer services, brand, legal, tech support, marketing, IT, etc.)
  • Responsible for overseeing our brands on social media and ratings & reviews, while ensuring internal and external customers receive the best, most effective, efficient, and integrated service experience available.
  • Implementing the social media voice and guidelines of managed brands, manage engagement and interactivity with the consumer audience, and foster a positive consumer experience.
  • Coordinating with external agency partners (including PR, digital and media), as well as internal brand, ITS, and consumer services teams to support their respective missions, ensuring consistency in voice and cultivating a strong social brand.
  • Managing social media communities, responding to comments, messages, and inquiries in a timely and professional manner, while fostering positive relationships with followers
  • Assisting in creating and curating engaging content across various social media platforms, including Facebook, X, Instagram, YouTube, TikTok, and Pinterest while maintaining a consistent voice and style based on the specific brand.
  • Contributing to creating FAQs, consumer responses and other social media brand content to support ongoing brand activations in respective brand tone and voice.
  • Staying up to date with pop culture, relevant news stories and current events and social trends to ensure timely and relevant content creation and sharing with brand and agency teams.
  • Assisting the influencer manager with backend connections related to brand influencer programs, influencer vetting, and reporting metrics.
  • Managing, moderate, and analyse ratings and reviews through tools such as Bazaar Voice. The ideal candidate will have:
    • Bachelor's degree, preferably in a relevant discipline (i.e., PR, journalism, communication, marketing, or other relevant areas), and/or demonstrated equivalent ability and experience within the community management category.
    • Ability to multitask, work under pressure, and meet tight deadlines in a fast-paced environment.
    • Analytical mindset with experience in social media analytics tools and the ability to interpret data to drive actionable insights.
    • Strong understanding of social media platforms, algorithms, and best practices for each channel
    • Excellent verbal and written communication skills, with the ability to craft engaging content and adapt for different social media platforms.
    • Experience with social media management, monitoring, and reporting is required.
    • Experience with social media management software (i.e., Sprinklr) is desired.
    • Experience with ratings and reviews moderation and management is a plus.Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.Thank you!Gangotri ChakrabortyAssociate RecruiterPAY RANGE AND BENEFITS:Pay Range: $20.00/hr. - $25.00/hr.*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.Benefits: Innova Solutions offers benefits(based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.Recent Recognitions:One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)ClearlyRated - Client Diamond Award Winner (2020)One of the Largest Certified MBE Companies in the NMSDC Network (2022)Advanced Tier Services partner with AWS and Gold with MSWebsite: Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. - 1324b.The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.American Cybersystems, Inc is acting as an Employment Agency in relation to this vacancy.

Keywords: Innova Solutions, Oshkosh , Community Manager I - Bilingual (Spanish), Other , Neenah, Wisconsin

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