Service Support Specialist - Dry end EL

Company: Krones
Location: Wisconsin Rapids
Posted on: April 16, 2024

Job Description:

Krones designs, develops, manufactures, and installs both machines and complete packaging lines. We have become one of the leading system suppliers for breweries and beverage producers as well as for the food, chemical and cosmetics industries. Our 16,000 employees worldwide strive for innovation and detail and ensure that each customer receives the best quality in product and service.

We are currently looking for candidates who want to make a difference and who wish to be part of our dynamic organization in the US.

This position supports service technicians and customers virtually.

TIAL DIS and RESPONSIBIITIES:

• Provide remote, phone, email, vpn and video technical support to customers and Service Technicians to diagnose equipment problems and find solutions for Krones find solutions for Krones' Dry-End/Packaging Portfolio.
  • Develop and maintain communication systems between KINC, KAG.
  • Liaise with Product line managers to provide accurate product information to Service Technicians
  • Communicate directly with customers and technicians on machine problems, to ensure customer satisfaction. Assign a high priority to "machine down" events and high-profile requests from customers.
  • Promote remote service VPN for customer troubleshooting with PLC, HMI, and other control systems.
  • Provide and promote interactive (augmented reality) video support to customers and technicians.
  • Manage company resources through effective and appropriate use and maintenance of equipment, tools, supplies, phones, and energy.
  • Create and maintain SAP reclamations and warranty parts orders deliveries.
  • General electrical troubleshooting on all Krones equipment for after hour, weekend, and holiday support.
    • Manage company resources through effective and appropriate use and maintenance of equipment, tools, supplies, phones, and energy.
    • Requires 30% travel, both domestic and foreign.
    • Perform any other duties as assigned. MINIMUM REQUIRED QUALIFICATIONS:
      
      Education: High school diploma/GEDA two-year technical degree or equivalent experience in the packaging industry experience is required. Four to five years of Krones customer service, electromechanical assembly, engineering, or service experience is also required.
      
      Experience:
      • 6 years of experience reading blueprints, electrical diagrams, pneumatic diagrams along with basic mechanical skills installing, rebuilding and setting up Dry end, packaging technology.
      • 6 years of experience in machine hardware (control circuits, actuators and sensors);
      • 6 years of experience in a combination on dry-end packaging equipment such as, packers, palletizers, de-palletizer and pack conveyors
      • 6 years of experience with programmable logic controllers (PLCs), including Allen Bradley and Siemens;
      • 6 years of experience in SCADA Systems and Fieldbus (Ethernet, Profi-Bus and Profi-Net);
      • 6 years of experience on Servo Drive control systems. PREFERRED QUALIFICATIONS:
        
        Education: Associate's Degree in Electrical, Electromechanical or Mechatronics Bachelor of Applied Sciences (EE) or equivalency of minimum four years of industry experience preferred.
        
        Experience:
        • 4 years of experience reading blueprints, electrical diagrams, pneumatic diagrams along with basic mechanical skills installing, rebuilding and setting up Dry end, packaging technology.
        • 4 years of experience in machine hardware (control circuits, actuators and sensors);
        • 4 years of experience in a combination on dry-end packaging equipment such as, packers, palletizers, de-palletizer and pack conveyors
        • 4 years of experience with programmable logic controllers (PLCs), including Allen Bradley and Siemens;
        • 4 years of experience in SCADA Systems and Fieldbus (Ethernet, Profi-Bus and Profi-Net);
        • 4 years of experience on Servo Drive control systems. Professional Skills:
          • Knowledge of MS Office Suite and Krones Portfolio.
          • Market knowledge, process and structural knowledge, knowledge of business administration, and knowledge of policies, directives, guidelines, and standards.
          • Technical knowledge of the complete Krones product line is required. Soft Skills:
            • General social skills, capacity for teamwork, customer orientation, learning aptitude, problem-solving competence, time- and self-management, coordination and organizational skills.
            • Excellent verbal and written communication skills as well as an elevated level of interpersonal interaction skills.
              
              Krones , Inc. offers an outstanding opportunity to be involved with and challenged by leading-edge technologies, further career opportunities to learn and develop skills, a flexible work schedule and a competitive salary and benefits program. Our benefits program includes a generous health/dental/vision package, and 401(k) program in addition to other benefits. Please submit your resume.
              
              A world leader in the processing and packaging industries, KRONES works with some of the largest beverage, food, and consumer packaging brands in the world. With projects ranging from planning and installing fully integrated processing, packaging, and bottling systems to replacing or upgrading individual machines, your work will make a difference by helping deliver vital products to the world.
              
              As a Krones employee, you'll experience the positive impact of Krones culture from day one. Whether you work on the production floor, in the office, or out in-the-field, Krones strives to create an inclusive environment where all team members feel supported and valued.

Keywords: Krones, Oshkosh , Service Support Specialist - Dry end EL, Other , Wisconsin Rapids, Wisconsin