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Mgr - Regional Support

Company: Oshkosh Corporation
Location: Oshkosh
Posted on: July 6, 2019

Job Description:

Job Description COMPANY PROFILE The Commercial segment is a leading manufacturer of refuse collection vehicles, front and rear discharge concrete mixers and portable and stationary concrete batch plants, and field services vehicles and truck mounted cranes. This segment consists of McNeilus, CON-E-CO, London Machinery, and IMT. Oshkosh Commercial is a segment of Oshkosh Corporation, which is a Fortune 350, multi-billion dollar company. At Oshkosh Corporation we are dedicated to designing and building the world's toughest specialty trucks and truck bodies and access equipment by working shoulder-to-shoulder with the people who use them. SUMMARY Function as a single point of contact for all designated customer service issues with Internal and External customers. Provide technical recommendations based on customer specific requirements. This will require both issue management and project management across multiple departments including service, warranty, quality, parts, product safety, legal, supply chain, production, engineering, advanced concepts and sales. ESSENTIAL DUTIES AND RESPONSIBILITIES - Responsible for customer satisfaction with key customers often at a senior level. - Manage complex issues through various departments to achieve resolution. - Communication with senior level customer and internal managers including formal presentations, weekly issue reporting and status. - Information analysis and communication to both customers and internal managers of trends and opportunities for improvement. - Process definition and development to optimize customer satisfaction and Company resources. - Management or tracking of bulletins related to customer service including field campaigns, and safety bulletins. - 10-25% Travel as required with overnight stays expected. BASIC QUALIFICATIONS - Bachelor's degree or equivalent years of experience - 4 plus years of related work experience - High school diploma or GED required PREFERRED QUALIFICATIONS - Technical knowledge of concrete transit mixers a plus* - Experience with warranty and technical service operations - Excellent ability to communicate verbally and in writing including formal customer presentations - Computer skills including all MS Office products, web based applications, analytics and reporting tools, AS 400 based ERP systems and web based training/ collaboration systems Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application. Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information. Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be 'U.S. Persons,' as defined in these regulations. Generally, a 'U.S. Person' is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum. Oshkosh Corporation is an Equal Opportunity employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities, and is committed to providing equal opportunities for all employees and applicants. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application. Oshkosh Corporation takes affirmative action to employ and advance in employment qualified Minorities, Females, Protected Veterans, and Individuals with Disabilities. Any employee or applicant for employment who is qualified under the applicable regulations will be covered under our affirmative action program. Submission of this information is voluntary, will be kept confidential, and is not a requirement for employment. Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be 'U.S. Persons,' as defined in these regulations. Generally, a 'U.S. Person' is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.

Keywords: Oshkosh Corporation, Oshkosh , Mgr - Regional Support, Other , Oshkosh, Wisconsin

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