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Urgent Need -IT Technical Support Specialist - Oshkosh WI

Company: Kelly Services
Location: Oshkosh
Posted on: November 10, 2019

Job Description:

Kelly Services is seeking an?? ?? IT Technical Support Specialist?? for a ?? leading manufacturer and marketer of access equipment, specialty vehicles and truck bodies??in?? Oshkosh, WI. ?? ?? Job Title:?? IT Technical Support Specialist Location:?? Oshkosh, WI Type: Contract (W2)?? Length: 6 months Pay Rate ??? $25-30/HR JOB SUMMARY:?? The Computer Services team manages computing platforms for the enterprise including desktop, laptop, thin-computing, mobile devices, digital signage, conference equipment, and workstation peripheral devices in the office and manufacturing environments. The Computer Services team provides 24x7 on-call support, manages inventory and proper destruction of all supported systems, and ensures the compliance of all deployed and supported systems throughout the environment. As a member of this team, the Technical Support Specialist will work with end-users to address Information Technology client side problems and requests impacting end-user productivity. ?? ESSENTIAL DUTIES AND RESPONSIBILITIES:?? These duties are not meant to be all-inclusive and other duties may be assigned.?? ??? Responsible for resolving moderately complex problems experienced by end-users working with company PCs, conference rooms, multi-function printers, thin client terminals, mobile devices, bar-code label printers and scanners.?? ??? Procures, configures, and tests computer hardware and software to fulfill requests.?? ??? Provides timely resolution of moderately complex problems or escalations on behalf of the end user.?? ??? Provide cases status updates to management and end users.?? ??? Interacts with third party service providers to resolve problems and fulfill requests.?? ??? Evaluate requests for new software solutions.?? ??? Monitor, gather, and provide recommendations for issues regarding product and technical support functions that affect diagnostics, quality, tooling, computer communication, etc.?? ??? Perform tasks as assigned by the Project manager in compliance with End-Users Standards ?? MINIMUM QUALIFICATIONS:?? ??? Associate???s degree in Information Technology, Computer Science, Engineering or equivalent.?? ??? Three (3) or more years of experience in desktop support, service desk or related experience.?? ??? Experience and proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc.?? ??? Customer focused with ability to promptly answer support related email, phone calls, and other electronic communications.?? ??? Ability to effectively communicate at all levels of the organization.?? ??? Ability to work in a team environment.?? ??? Strong organizational skill with exceptional follow through and attention to detail.?? ??? Strong time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines.?? ??? Ability to work in a fast-paced environment where requirements are constantly changing.?? PREFERRED QUALIFICATIONS:?? ??? Bachelor???s degree in Information Technology, Computer Science, Engineering or equivalent.?? ??? Relevant industry recognized certifications (Certified Microsoft Technology Associate (MTA) - IT Infrastructure, Certified ITIL Foundation, etc.)?? ??? Experience working with Microsoft Office, video and audio conferencing (WebEx), end user services certificate management, and physical security systems. ??*** If this position may be of interest to you, please email me back at?? shai879@kellyservices.com ??(with your most up to date resume, for further consideration) and advise the best time and number at which you can be reached. If not for yourself, feel free to share this opportunity within your network! *** For quick inquiries, feel free to?? CHAT LIVE WITH ME NOW ! (8am ??? 5pm CST) Apply Today! Shazneen Irani Professional Technical Recruiter Kelly Services, Inc. shai879@kellyservices.com kellyservices.com ?? Why Kelly ?? ? With Kelly, you???ll have direct connections to leading IT organizations in the best companies around the globe???offering you the chance to work on some of today???s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100??? companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today. About Kelly ?? At Kelly, we???re always thinking about what???s next and advising job seekers on new ways of working to reach their full potential. In fact, we???re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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Kelly Services

Keywords: Kelly Services, Oshkosh , Urgent Need -IT Technical Support Specialist - Oshkosh WI, Other , Oshkosh, Wisconsin

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