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Production Order Operations Manager

Company: 4imprint
Location: Oshkosh
Posted on: May 14, 2022

Job Description:

As the Order Operations Manager, you will be responsible for the management of the production work orders, including the related communication and follow up on order changes. -This will entail establishing processes and procedures for providing internal customer service support, and effectively managing a team of order management associates.

Here's what a typical day might look like. Other duties may be assigned.
Demonstrate the eight core principles that guide every 4imprint teammate daily: Honesty, Curiosity, Collaboration, Flexibility, Accountability, Empathy, Positive Attitude, Humility.
Provide timely/accurate responses to inquiries from our sales/service team on behalf of our customers.
Coordinate and manage production work order processing and changes.
Effectively collaborate and communicate with multiple internal teams.
Hire, train, lead, motivate and supervise all order management team members.
Evaluate office production, revise procedures, and implement new methods to improve workflow efficiency.
Determine personnel needs, including times of seasonal high demand needs.

You might be a fit for this position if you are:
Believe in the importance of building a positive workplace culture that executes business objectives and aligns with the 4imprint culture and philosophies.
Someone driven to provide excellent internal and external customer service.
A detail-oriented go-getter that is organized and works under minimal direction.
Flexible and able to effectively prioritize multiple tasks in a fast-paced environment.
Capable of driving process improvements to enhance the operational efficiency of the team.
Analytical and eager to dive into the data to understand our key business drivers.
Someone who can communicate effectively, coach and supervise teammates with tact and professionalism as well as handle difficult conversations and situations.
Willing to work extended hours as needed.

Required education/skills/experience:
Experience successfully managing teams in a customer service-related field or similar.
Proven track record in recruiting and retaining talented individuals.
Strong analytical, problem solving, organizational and negotiation skills.
High level of proficiency using Microsoft Office programs.

Physical Demands/Work Environment:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. -Reasonable accommodations(s) may be made to enable individuals with disabilities to perform the essential functions.
Regular and predictable attendance.
Ability to effectively communicate with others (verbally and in writing).
Ability to enter data.
Work will be performed onsite at 4imprint, Oshkosh.

4imprint has a drug-free policy. Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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Keywords: 4imprint, Oshkosh , Production Order Operations Manager, Professions , Oshkosh, Wisconsin

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