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Supply Chain Fulfillment Specialist

Company: Amcor plc
Location: Oshkosh
Posted on: June 23, 2022

Job Description:

We are global, we are impacting the lives of millions every day, we are making a difference!

At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to make all our products recyclable or reusable by 2025. Through our products and global footprint, we are in a unique position to truly make a difference in the packaging space. Our products impact the lives of millions of people across the globe every day from food, beverage, pharmaceutical, medical, home- and personal-care, and other essential products. Amcor is a thriving S&P 500 organisation listed both on the NYSE (AMCR) and ASX (AMC) with US$13 billion in sales. We have a proud history dating back to the 1860's and come a long way from a single paper mill based in Melbourne to becoming the global leading packaging company. Today, Amcor is an international organisation empowering its 50,000 employees in over 40 countries and across 250 sites.

Will you be next to join our journey towards a more sustainable future?At Amcor we are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organisation that is committed to providing sustainable packaging solutions. To find out more about our commitment to sustainability and about Amcor, visitwww.amcor.com.

Amcor Flexibles North America (AFNA), a division of Amcor, operates across 35 plants and employs 9,000 colleagues within North America with headquarters in Chicago, IL and Oshkosh, WI. AFNA makes flexible packaging solutions for food and beverage, healthcare, and home and personal care applications.

Job Description

The key responsibilities of a Supply Chain Fulfilment Specialist are to create alignment of date discrepancies between customer requirements and production orders. To provide structure and focused management attention in order to achieve customer date expectations. This role will develop and support processes with cross-functional work streams within Customer Service, Supply Chain, Manufacturing, Sales and Logistics. This position will champion partnership, utilizing strategic decision making between plants, commercial team and the customer service to delight our customers.


* Serve as primary liaison between Customer Service, Supply Chain, Operations, Sales and Logistics when facilitating a Sales Order Change Request, or leading a Service Support Model.
* Ensure a high degree of proactive communication and coordination occurring between Customer Service, Supply Chain, Operations, Sales and Logistics. Providing oversight to escalations communications, holding cross functional teams accountable to high standards of quality and service.
* Identifying, analyzing, and initiating Sales Order Change processes based on criteria specified by the organization, which could include requesting support from senior leadership.
* Coordinate with the Customer Service Representative to identify suitable service options to align dates with customer expectations, adding additional resources if required, and develop a detailed action plan.
* Updating and maintaining Sales Order Change records at each stage.
* Develop lean strategies and advocate a continuous improvement across the organization.
* Provide a clear vision of date alignment goals and expectations along with tools and training required to meet expectations.
* Develop and publish accurate and timely date alignment and Sales Order Change metrics to support Customer Service and other departments - while providing insight into both leading and lagging indicators, and root cause.
* Demonstrates expertise in a variety of the Customer Service and Supply Chain concepts, practice and procedures.
* Exercises judgment to take action within existing policy, strategy and business conditions while being a champion for a culture of quality.
* Take a leadership role in service crisis event management. Recommending necessary strategy and resourcing, managing communication, and executing the plan necessary to return service reliability.
* Support and Lead SAP Deployment activities
* Facilitate and lead problem solving sessions in order to identify root cause and corrective actions. Schedule meetings and assign actions based on investigation. Implement corrective actions.


* Strong leadership, the ability to positively influence and collaborate
* Strong administrative and organizational skills, the ability to organize and schedule resources
* High degree of proactive communication and results orientation
* Effective technical knowledge of products, order management systems and manufacturing processes
* Strong knowledge of how data drives ERP systems
* A focus on improving business results, planning and organizing clear goals and expectations
* Strong bias for satisfying internal and external customers
* Strong ability to critically review, analyze, synthesize and interpret information for the purpose of making decisions
* Ability to think integrative and beyond one's own area through business awareness, critical analysis and integration of information


* Education - Bachelor's Degree Preferred
* Experience - 5+ years of successful experience and knowledge in Manufacturing, Flexible Packaging, and Customer Service environment
* Proficient in Microsoft Office

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

* Our people are engaged and developing as part of a high-performing Amcor team
* Our customers grow and prosper from Amcor's quality, service, and innovation
* Our investors benefit from Amcor's consistent growth and superior returns
* The environment is better off because of Amcor's leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor Flexibles North America is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the links "EEO is the and "EEO is the Law" Poster Supplement. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.


We verify the identity and employment authorization of individuals hired for employment in the United States.

Keywords: Amcor plc, Oshkosh , Supply Chain Fulfillment Specialist, Professions , Oshkosh, Wisconsin

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