Patient Service Representative-Quick Care

Company: Advocate Aurora Health
Location: Oshkosh
Posted on: March 19, 2023

Job Description:

Department:

02191 AQC Oshkosh - Immediate Care: Retail

Status:

Part time

Benefits Eligible:

Yes

Hours Per Week:

32

Schedule Details/Additional Information:

Flexible days during the week, includes every other weekend, no holidays.

Open Clinic Hours:

Monday-Friday 9am-6:30pm

Saturday: 9am-4:30pm

Sunday: 10am-3:30p

Major Responsibilities:

• Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.
• Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information. Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
• Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
• Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payor requirements.
• Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
• Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
• May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.
• Prepares patient for exam and assists with exams and procedures. Obtains and records vital signs and assists in obtaining patient history, including current medications.
• Organizes and prepares exam rooms and work areas, including stocking, ordering supplies, and stocking patient education files. Maintains work area and lobby in neat and orderly manner. Assists in cleaning duties including garbage removal.
• May perform vision testing, specimen collection, and ear lavage as ordered by healthcare provider.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards. Licensure, Registration, and/or Certification Required:
  • None Required. Education Required:
    • High School Graduate. Experience Required:
      • No experience required. Knowledge, Skills & Abilities Required:
        • Excellent customer service skills.
        • Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
        • Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
        • Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
        • Excellent organizational skills.
        • Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
        • Ability to work in a fast paced environment with a strong attention to detail and accuracy. Physical Requirements and Working Conditions:
          • Exposed to normal medical office environment, may be exposed to potentially ill patients.
          • Must be able to sit, stand, walk, lift, squat, bend, twist and reach above shoulders frequently throughout the workday.
          • Must be able to lift up to 20 lbs. without assistance.
          • May be exposed to chemicals as well as blood and body fluids; therefore, protective clothing must be worn as necessary.
          • Operates all equipment necessary to perform the job.
            
            This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
            
            Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We're redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties. Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We're redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties.

Keywords: Advocate Aurora Health, Oshkosh , Patient Service Representative-Quick Care, Sales , Oshkosh, Wisconsin