Patient Service Representative - Advocate Aurora Oshkosh - 3rd shift
Company: Advocate Aurora Health Inc.
Location: Oshkosh
Posted on: May 26, 2023
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Job Description:
> > Patient Service Representative - Advocate Aurora
Oshkosh - 3rd shift **Patient Service Representative Advocate
Aurora Oshkosh 3rd shift**Location: Aurora Med Ctr Oshkosh Oshkosh,
WI 54904 Benefits Eligible: No * Manages front desk
responsibilities, including greet, check-in, register walk-in
patients, answer phones and collect patient responsibility. Reviews
and/or obtains demographic and insurance information and collects
patient responsibility. Informs the patient of the organization
expectation of payment at time of service.* Greets and checks in
patients arriving for their appointments. Ensures patient
information is complete and accurate. Collects patient
responsibility as identified in the pre-registration process.*
Completes the registration process on walk-in patients, verifies
and/or updates patient demographic and insurance information if
changes or additions have occurred.* Verifies insurance benefits,
obtains/calculates patient responsibility and request payment.
Communicates to patient the organization expectation of payment at
time of service.* Identifies patients in need of financial
assistance and refers patients to Financial Advocate when
necessary. Collaborates with Financial Advocate to coordinate
patients financial resources and responsibilities including
requesting patient to sign a Financial Obligation Form (FOF) or
Advanced Beneficiary Notice (ABN) as needed.* Monitors patient flow
to ensure patients are cared for in the most efficient and
courteous manner. Performs visit closure, including checking out
patients, collecting additional patient responsibility (when
applicable) and providing patient with appropriate documents.*
Schedules patient visits using guidelines established within
scheduling system.* Assists with new caregiver onboarding.* Works
assigned EPIC work queues, following the departments work flow
process.* Maintains excellent public relations with patients,
families, and clinical staff as well as demonstrates a willingness
and ability to work collaboratively with others for concise and
timely flow of information. Proactively communicates issues
involving customer service and process improvement opportunities to
management.* Maintains knowledge of and reference materials for
Medicare, Medicaid and third-party payer requirements, guidelines
and policies, insurance plans requiring pre-authorization/referral
and a list of current accepted insurance plans.**Scheduled
Hours**Week 1:Sunday: 11pm-7amWednesday, Thursday and Friday:
10pm-6am, Week 2:Sunday: 10pm-6amTuesday: 11pm-7amThursday and
Friday: 10pm-6amSaturday: 11pm-7am**Licenses & Certifications**None
Required. **Degrees**High School Graduate. **Required Functional
Experience**Typically requires 1 year of experience in customer
service or clerical/office experience, including answering phones
and assisting customers.**Knowledge, Skills &
Abilities**Demonstrated ability to identify and understand issues
and problems. Examines data and draws logical conclusions based on
information available.Knowledge and ability to articulate
explanations of Medicare/HIPAA/EMTALA rules and regulations and
comply with updates on insurance pre-certification
requirements.Mathematical aptitude, effective communication skills
and critical thinking skills.Understanding of basic human anatomy,
medical terminology and procedures for application in the patient
referral/pre-certification/authorization processes.Ability to read
and interpret documents such as safety rules, operating and
maintenance instructions and procedure manuals. Ability to speak
effectively to customers or employees of organization, maintaining
a pleasant, professional demeanor.Ability to handle sensitive and
confidential information according to internal policies.Ability to
problem solve in a high profile and high stress area, working
independently to set and meet deadlines and prioritize
work.Demonstrated technical proficiency including experience with
insurance verification/eligibility tools, EPIC electronic medical
record, patient liability estimation tools, Microsoft Office,
Internet Explorer and phone technology.
Keywords: Advocate Aurora Health Inc., Oshkosh , Patient Service Representative - Advocate Aurora Oshkosh - 3rd shift, Sales , Oshkosh, Wisconsin
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