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HR Shared Services Representative

Company: Educated Solutions Corp
Location: Wisconsin Rapids
Posted on: June 5, 2024

Job Description:



Our client, a global leader in the IT industry is seeking to hire a HR Shared Services Representative. This is a 100% REMOTE position that will work 8:00am-5:00pm M-F. This position starts as a 6-month contract but will offer extensions and full-time opportunities for top performers. We are seeking a candidate who has 1-3+ years of experience answering HR questions from internal employees regarding a wide range of topics including benefits, PTO, leave of absence, and onboarding activities. Candidates who have experience with ServiceNow and/or Workday or other HR case knowledge management tools will be prioritized.

Job Summary:

The HR Shared Services Rep is an integral part of our best in class shared services function within Coworker Success (CWS). We are a team of coworkers that drive for efficiency in all that CWS does. These coworkers are responsible for building and providing the foundation on which we build our operating model. They will serve as a key resource to Coworker Experience and Coworker Success (CWS) leaders in driving high quality coworker experience and ongoing operational effectiveness in service delivery. The CWE team is comprised of the following groups: coworker support services, people leader services, knowledge, and process optimization. This role will be responsible for providing inquiry and issue resolution support for internal coworkers and contractors.

Key Areas of Responsibility

  • Responding to inquiries assigned through the ServiceNow case management system within designated Service Level Agreements.
  • Leveraging knowledge base articles and resource guides to provide information and guide coworkers on how to complete processes and transactions in systems.
  • Identifying opportunities for process or knowledge improvement as a direct result of the interaction with the coworker.
  • Provide best in class support by demonstrating our "Coworker First" pillar of our CWS Guiding Principles at all times.
  • Support coworkers and leaders via the ServiceNow case management system, email, and calls where necessary.
  • Collaborate within CWS functions to ensure operational effectiveness of CWE service delivery.
  • Demonstrate exceptional judgment and discretion when dealing with highly sensitive requests, information, and data.
  • Adapt readily to changing priorities; offering solutions to challenges or problems as they occur.
  • Establish rapport, credibility, trust, and respect throughout the organization at all levels, and be viewed as a team player with exceptional communication and decision-making skills.

    • Bachelor's degree in Human Resource Management, Business Administration, or another related field.
    • 1-3+ years of experience in the field of human resource management.
    • Provide quality results within required deadlines.
    • Handle sensitive and highly personal information daily and maintain confidentiality.
    • Understand and execute CWS procedures and policies.
    • Identify areas of process improvement or efficiency.
    • Strong communication (verbal, written and non-verbal), listening, and problem-solving skills.
    • Aptitude for helping coworkers while driving a positive coworker experience.

      Preferred Qualifications
      • Experience with ServiceNow or other HR case and knowledge management tools.
      • Experience with Workday human capital system is preferred.

Keywords: Educated Solutions Corp, Oshkosh , HR Shared Services Representative, Sales , Wisconsin Rapids, Wisconsin

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