Patient Service Rep -Oshkosh - Full Time - Benefits!
Company: Advocate Aurora Health
Posted on: May 13, 2019
How You'll Make a Difference:
Acts as the first point of contact for patients by providing
outpatient department and/or clinic reception. Greets and registers
the patient, completes all necessary forms, obtains demographic and
insurance information, collects co-payment, posts payments, and
adds or updates basic patient account information. Schedules new
and follow-up patient appointments.
Greets patients and visitors and responds to routine requests for
information. Answers telephone, screens calls, and takes
Registers patients; obtains demographic and insurance information;
verifies insurance coverage, collects co-pays, deductibles, and
previous balances; posts payments and updates demographic and
Schedules patient appointments and coordinates cancellations,
reschedules, and additions to schedules. Provides accurate,
detailed information regarding test preparations, time patient to
arrive, and any other directional information needed by
Updates insurance, financial responsibility and other data when
changes or additions occur, and communicates to patient as
Ensures insurance and patient information obtained is complete and
accurate, applying acquired knowledge of government and third party
Identifies, reports, and resolves problems regarding registration
to appropriate individuals and departments.
Monitors patient flow to ensure they are cared for in the most
efficient and courteous manner. Offers various assistance to
patients to include: arranging transportation needs, providing
directions, locating wheelchair, etc.
Performs visit closure including checking out patients after visit,
scheduling follow-up appointments, and providing patients with a
May file, retrieve, and/or deliver patient information and/or
records, and completes required forms/documentation.
What it Will Take:
Licenses & Certifications
High School Graduate.
Required Functional Experience
No experience required
Knowledge, Skills & Abilities
Excellent customer service skills.Excellent communication (written
and verbal) and interpersonal skills; ability to effectively
communicate with a variety of patients, staff and
physicians.Intermediate computer skills including experience in
using personal computers; including Microsoft Office or similar
applications, and electronic mail.Training or experience in
keyboarding/data entry with an emphasis on speed and
accuracy.Excellent organizational skills.Ability to read and
understand verbal and written instructions, and to sort and file
information alphabetically and numerically. Ability to work in a
fast paced environment with a strong attention to detail and
- Full-Time opportunities on 1st shift (between 6am and 6pm)
and/or 2nd shift (between 1pm and 11pm)
- Weekends and some Holidays may be included.
- Oshkosh, Neenah, Fond du Lac, Appleton and surrounding
- If you are interested in learning more about the specific
opportunities and schedules we have available please apply
At Aurora Health Care:
At Aurora Health Care we pride ourselves on taking care of our
people. And not just our patients-we mean you, too. We help each
other live well. When you work at Aurora, you get the chance to
work with a dedicated team that's as passionate about the work as
you are. Here, you'll find limitless opportunities for ongoing
learning, career advancement, competitive compensation and a stable
work environment. But more than that, you have the opportunity to
change lives-including your own.
Diversity and inclusion matters at Aurora. We celebrate our
differences and nurture an environment where everyone feels
included. We know that when we reflect the communities we serve,
when we embrace differences and bring our whole selves to work
every day, we are working as one to build a healthier tomorrow for
everyone. Aurora supports a safe, healthy and drug-free work
environment through criminal background checks and pre-employment
drug testing. We maintain a smoke-free environment at all our
locations. We are an equal opportunity employer.
Keywords: Advocate Aurora Health, Oshkosh , Patient Service Rep -Oshkosh - Full Time - Benefits!, Sales , Oshkosh, Wisconsin
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